Privacy Policy

This Privacy Policy explains how the Village Grocer Malaysia storefront uses information to support shopping, checkout, delivery, order support, security, and storefront improvement.

Customer details

  • Name
  • Email address
  • Malaysian phone number
  • Delivery address

Shopping activity

  • Cart contents
  • Checkout progress
  • Coupons and promotions
  • Product interactions

Technical data

  • Browser and device information
  • Session identifiers
  • Security and diagnostic events
  • Local storage preferences

Information We Collect

  • Contact details entered during checkout, account, support, or order lookup flows.
  • Delivery details such as state, city, area, postcode, street address, and delivery instructions.
  • Cart, order, promotion, payment session, and fulfilment information.
  • Storefront usage data such as product views, cart updates, checkout steps, and page interactions.
  • Device, browser, network, and diagnostic information used to keep the storefront reliable and secure.

How Information Is Used

  • Operate the storefront, cart, checkout, delivery selection, and order support features.
  • Prepare, deliver, update, cancel, refund, or review orders where needed.
  • Display relevant prices, promotions, delivery fees, and product availability.
  • Improve site performance, diagnose errors, prevent abuse, and protect payment and checkout flows.
  • Respond to support requests and maintain order history where applicable.

Payments And Checkout

Payment and checkout information may be handled by payment, fraud-prevention, analytics, hosting, and support services used to operate the storefront. These services receive only the information needed for their role in the order flow.

Cookies And Local Storage

  • The storefront uses browser storage to remember cart items, checkout progress, selected delivery address, and session state.
  • Analytics and diagnostic tools may record page visits, events, and technical details to help improve reliability.
  • Clearing browser storage may remove saved cart, delivery, or checkout progress from that browser.

Sharing Information

  • Delivery and fulfilment teams receive the details needed to complete the order.
  • Payment and checkout services receive information needed to process or verify payment sessions.
  • Support, analytics, hosting, and security providers may process information needed to operate the storefront.
  • Information may be used or disclosed where required to investigate fraud, misuse, technical issues, or legal requests.

Your Choices

  • Check your delivery and contact details before placing an order.
  • Use order support channels to request help with an order or account-related question.
  • Clear browser storage if you want to remove local cart or delivery preferences from a shared device.